Refund & Return Policy

Last updated: 30 October 2026

BillApp sells digital invoice credit and the Owner plan. No physical goods are shipped, so there is nothing to return. This policy explains when we give refunds.

Unused credit

If you bought a credit pack and have not used any of it, you can ask for a full refund within 7 days of purchase.

Payment problems

If you were charged but the credit did not reach your account, or you were charged twice, contact us with your payment reference. We will add the credit or refund the extra payment in full.

Used credit

Credit already used to create invoices cannot be refunded. An invoice cancelled within 24 hours of creating it gets its credit back automatically.

Owner plan

You can cancel the Owner plan within 7 days of purchase for a full refund if the team features have not been used. After that, the plan stays active until the end of its period.

Google Play purchases

Purchases made inside the Android app are processed by Google Play and follow Google Play's refund policy. You can request these through Google Play or by contacting us.

How refunds are paid

Approved refunds are returned to the original payment method (card, eZ Cash or bank) within 7–14 working days, depending on your bank.

Contact

hello.billapp@gmail.com · 076 858 0899 · Fox Design — BillApp, No. 266/1, Kosgolla Road, Gampola 20500, Sri Lanka